FAQ

We are partnered with a drop shipping retailer. What does drop shipping mean? 
Drop shipping is a retail fulfillment where a store doesn't keep the products it sells in stock. Instead we purchase the items from a third party and have it shipped directly to you. When you order we forward your details to the supplier who then ships it directly to you.

What countries do we ship to?

We ship to to a variety of countries worldwide. For a complete list please refer to our shipping information page. If you are still unsure, send us an email at our contact us page and we will clarify for you asap.

How long would it take to receive my order?

Generally as orders are received it takes  2-5 days to fulfill your order followed by 2-6 for shipping in Canada and the USA. Other countries shipping time may vary but no longer that 15 days. You will receive a tracking number once it is shipped.

Can I cancel or modify my order? 

Orders are processed so quickly that it cannot be be cancelled or modified after submitting. However if you do need to cancel or modify please contact us via email as soon as possible. We will contact the supplier but change or cancellation is not guaranteed.

Are returns and exchanges allowed? 

Your items are made to your specificity when you order therefore color and size exchanges are not accepted. However if your item is returned due to courier error or invalid address the supplier will reship the order. If your product arrives defective or damaged, you can request a replacement or ask for a refund. You must contact us with 7 days of receipt and the supplier will honor within 30 days. Photo proof may be required.

Claims of unreceived items must be submitted within 30 days if the expected delivery date to be acknowledged.

 

Can I place bulk orders?

Yes our supplier specializes in bulk orders. No need to worry your orders will be precise and handled carefully.

How can I contact customer support? 

You can leave us a message at our contact us page or you can send us an email at info@cr8nmasterpieces.com and we will get back to you in no more than 2 business days.